Privacy Policy

We respect and are committed to protecting your privacy.  We may collect personally identifiable information, including your name, address, phone number, and email address when you make a purchase from our site.  We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.  Customers who purchase items from may receive future correspondence from the San Antonio Hotel & Lodging Association (SAHLA) regarding new items or sales on  If you ever wish not to receive notices from SAHLA, you may click the “unsubscribe” link at the bottom of the email or simply email with the word “unsubscribe” in the subject line.  We will NEVER share or sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name and address so that it cannot be read over the Internet.

Refund Policy

All sales on items purchased from are final and non-refundable.

For refunds on the purchase of luncheon, mixer, or other event tickets a 36 hour notice must be given prior to the event date in order to receive a refund. All refunds will be provided as a credit to the credit card used at the time of purchase.  SAHLA members may also choose to have a refund issued as a credit to their SAHLA account, which may be used at any future event.

Shipping / Delivery Policy

Any item purchased from or that is not delivered electronically will be mailed or shipped within 7 days of purchase.  We determine the most efficient shipping carrier for your order.  The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.  Credit card authorization and purchase verification must be received prior to processing and shipping an order.  Shipping and handling costs will vary depending on the size and weight of an item.  For an estimate of shipping charges, or to request express or 2-day shipping, please contact us at 210-558-6565 or